Frequently Asked Questions

Orders

We will definitely try to help with any changes. However our orders are processed and shipped really quickly so if you need to make changes please Contact Us as soon as possible so we can see what we can do to help.

As soon as your order has been dispatched from our warehouse you will receive a confirmation email containing a tracking link so that you can follow your package while it’s on the road. You will receive a tracking code once your order has been paid for on our website as well as an estimated date of delivery.

You will receive your order within a 2-5 working days, depending on whether you are in a main centre or outlying area.

Payments

We use the local service provider PayFast to process our online payments. This payment gateway accepts payments using Visa, Mastercard and Zapper. PayFast also offers an instant EFT payment option.


At time of checkout, simply choose your preferred payment method. If you choose to pay by credit card, you will be requested to enter your card details. Your credit card will only be charged once you have selected to proceed with your order. Once your payment has been accepted, you will receive an invoice of your ordered products.

  • Firstly, download the app on to your smartphone:
    • Apple
    • Play Store
    • Window’s Phone
  • Once you have downloaded the app, select the Zapper payment option on the payment method page, select complete order and scan the code to make payment off your smartphone.
  • Whilst you are processing this payment, do not press any buttons on the webpage as this will interfere with our receiving of the order.
  • Once the payment is processed on Zapper, the Zapper page will automatically redirect to your order confirmation.

Shipping & Delivery

We unfortunately need you to provide us with a physical address where someone will be present to sign for the order, this is a requirement of our courier service to ensure your parcel gets to you safely.

Shipping fees are calculated at checkout and are based on your geographic location.

We strive to maintain our stock levels in line with demand. However, from time to time we may become out of stock of a certain product. If one of our products is out of stock and you would like us to notify you when it is available, please Contact Us with the product name, size and colour you are looking for and we let you know when it’s in stock again.

Returns or Exchanges

If you have ordered the wrong product or it has a defect, you will be able to return or exchange it within 7 days from the date of purchase. To be eligible, products must be in their original packaging.

We cannot take responsibility for items not received.

If you wish to exchange an item please contact us and we will be in touch.

*Free returns and/or exchanges are limited to one occurrence per order.

What is a defect? A defect is an imperfection to the product/ service/ material in the manufacturing process of the product or any characteristic of the product, which makes the product less acceptable than one would reasonably be entitled to expect in the normal circumstances.

We will not accept/ regard the following as defects and will not entitle you to a return for reasons mentioned below

  • Faults resulting from normal everyday use;
  • Damage arising from negligence, user abuse or incorrect use of the product;
  • Damage arising from external factors such as electrical surges or sea air corrosion;
  • Damage arising from a failure to adequately caring for the product;
  • Damage arising from unauthorized alterations to the product;
  • Where the specifications of a product, although accurately described on the PSA website, do not suit you; and
  • In relation to Unboxed Deals or used products, signs of handling and/or repackaging.
  • Regional Areas:
  • Power Stations/Plots/Farms:
  • Remote Areas & Townships:
  • Consulates:

If you don’t receive your parcel after 7 days of purchasing please get in contact with us so we can try and trace it with the courier company. Please bear in mind that our couriers are outsourced suppliers so we unfortunately cannot take responsibility for items not received. However we will do whatever we can to make sure you receive your order.

Should we accidentally deliver the wrong product to you or if the product is not as described on the website, please notify us immediately. Do not remove the product from the packaging including any of the stickers or labels. We will rectify the problem in 1 of 2 ways (it’s up to you to decide):

  • deliver the correct item to you as soon as possible (if available); or
  • issue a refund (using the same method of payment you originally used for the purchase).